The Home Depot

Carlos Lobo a month ago

This Home Depot was an okay stop for picking up basic supplies, but the visit didn’t go as smoothly as expected. Some items I needed were out of stock or harder to find than they should have been. The layout felt a bit inconsistent, which made the trip take longer than planned. Checkout also took more time than I would have liked. I’m giving it 3 stars because it still gets the job done, but the overall experience felt a bit frustrating and uneven.

Felix Kubin a year ago

What I like is flexibility. When you need more and the budget is limited, managers often make a 50 or 70 percent discount on wood and stones and some plants. Compared to plant stores, prices in Home Depot are wonderful. We are buying so many trees and plants there, flowers, seeds, fertilizers. Such a wood panel cost me no more than 70$ in materials, mounting hardware, and insulation. But some departments have a poor assortment. The welding department has almost no items and no consultants. I wish will were more things to work with metal. Something is cheaper on Amazon, but checking size, material, and how to use it is much faster at Home Depot.

DENALI BUILDING IMPROVEMENT 5 months ago

I’m giving this well-deserved five-star rating because of the outstanding experience I had today at the Home Depot in Daly City. Design Consultant Clarice Cruz was absolutely amazing. I didn’t know that a prior appointment was required to order a custom shower door, and I stopped by the store on my way to a long weekend trip with my daughter. Because of that, I truly could not return later. I arrived just 10 minutes before her next scheduled client and explained that this shower door was extremely important for my current project. Without hesitation and with genuine kindness, Clarice agreed to help me anyway. And just ten minutes later, with a warm smile, she said the words every customer hopes to hear: “You are all set.” In that very short time, she managed to select the perfect shower door for our project, explain every detail thoroughly, answer all my questions, and complete the payment process smoothly and efficiently. Her professionalism, speed, knowledge, and positive attitude genuinely exceeded my expectations. This experience completely changed my perspective. I’ve now decided that I will no longer use small third-party companies for ordering shower doors. Service like this is exactly why Home Depot stands out. It was an amazing start to our long weekend and a perfect beginning to my Saturday morning. Thank you so much, Clarice Cruz!

Thomas Lenherr 2 months ago

Wasted 1.5 hours: wanted a specific item (a large item, worth $250) and according to their own app they had 5 in stock. Item couldn't be found anywhere, even though both online and in their inventory it still showed that there should be 5. The worker that helped me was nice but in the end not helpful since the item wasn't found. Poor store organization/ inventory tracking, total waste of my time.

Natalia Nikalayeva 5 months ago

I had a really good experience at the Home Depot - Westlake Center and want to give a shoutout to Marty in the Appliances department. I came in because the range hood I bought earlier didn’t have the right opening for my kitchen. Marty helped me research options, pulled up the instructions with me, and recommended an alternative in a similar price range that was actually more powerful and better suited for my space. He clearly knows the inventory, what sells well, and what customers are happy with long term. I never felt rushed or upsold. Instead, I felt guided toward an informed decision, which I really appreciated since I don’t buy appliances often. He was genuinely helpful and thoughtful, and even made sure I had a cart to get the box to the register. I also had a great experience at the Paint desk a couple of months ago. Overall, this store has great people on the floor. Thanks again to Marty.