Garden Center at The Home Depot

Alli Kunke 7 months ago

Getting a live Christmas tree at the south loop Home Depot exceeded my wildest expectations. Prices felt fair. There was a great selection. And the customer service went above and beyond in a way I haven’t experienced since 2011. The guys who cut the trunk and net the tree were so kind and asked helpful questions. But the real star of the show was the gentleman who loaded the tree on top of our car. He walked it to the car, carefully securing the tree while talking to us about our holiday plans. Of course the tree stayed secure the whole car ride home. This guy is clearly an expert. But the kindness and conversation made me feel like I was in a hallmark movie. Best part? We were in and out in 30 minutes. Shout out to the Christmas tree team, you all deserve a holiday bonus.

Angie Ayala a year ago

First of all every time I come here something is not working. The elevators hardly ever work, and when they do, they make the loudest noise ever and shake a little here and there. Sometimes, the escalators work most times they don't. And this Home Depot is rather on the dirty side. I would rather drive all the way across town and go to the Home Depot on North Avenue.

M for MoMMa 2 years ago

My first time coming into this very isolated location, I took my time reviewing inventory on a very specific item. This item caught my eye on the app. I eagerly looked for my favorites and made my way to the cashier line, where Michelle and another team member who negated me to step out of line if I was not ready to pay. I quickly looked behind me and asked if they would please review the prices on the items since I saw a different price on the app. But they refused to verify the price and proceeded to ask if I had taken a picture of the isle and item I was referring to. I explained that I didn't know I had to do that in order for them to verify a price. They called someone else and still redirected me to the side so they could continue to check NOONE in line. A young member who actually took the time to ask me about the items I was waiting on came out and explained that they could not find any other item, so he asked if I could show him. At this point, there was no problem with me showing him, as the store was empty. I quickly walked to the section to point out to him what items I was inquiring about. He proceeded to explain the type of "bulk sale" they were able to enforce. All I answered to that was, " Thank you, that was all i was trying to ask the cashier." Overall, I believe these two girls panicked at the fact that I asked a Consumer related question. To which they had no answer to, and therefore disregarded my business. As I returned to pay, they were not willing to assist me and quickly sent me to another cashier. Vanessa was extremely cordial and professional. She rang me up, and I was on my way. If you don't take a picture of the item you have a question about, they will not bother assisting you. Consumer be ware ⭐️

Tracee Young 5 years ago

I only like to visit the Garden Center at Home Depot at the McCormick and Lincoln location because of the customer service , Chris is always there to greet you and always a willing to help. She kind and patient and will look up items , make any calls to find items, just a great person who takes pride in her job! Old school customer service, you can find today, thank Chris, I appreciate you!

luann mannino 12 years ago

I am a first time home buyer and finally have a beautiful yard but needed help. I went to the garden department and your employee Mario was outstanding! He helped me pick perennials and bushes so I will have something in bloom from early spring to late fall. I am so grateful you have employees like this that are so knowledgeable and can help people like me. Thank you HOME DEPOT AND MOST OF ALL THANK YOU MARIO!!!