Garden Center at The Home Depot

Chris 8 years ago

This place has terrible customer service. Very rude with a demanding demeanor when I had a return. Another opportunity was to take care of a price match with the Home Depot on Elston but they refused, saying that "we don't need to do that and that different stores have different pricing across the world." Well, this was down the street. I had to buy the item from North Avenue, take it to Elston, return it, and buy it again at Elston - they took care of me. I'm a credit holder with Home Depot and probably did $4,000 worth of business with them in 2017 but have learned to purchase at Elston and go to North Avenue with future returns in building materials returns.

Brian Johnson 11 years ago

I've been to this store a number of times; it's location, hours and selection make it a natural choice. However, the service has been less than stellar on several occasions. My wife had a very poor experience there several days ago, prompting this review. Two young guys (employees) slyly "greeted" her at the door, and it was all down hill from there. Unhelpful employees with no knowledge of the product area (plants), and nobody lifted a finger to help her put a small tree in the cart, or even to her car. In fact, at the register, they made her lift it out of the cart and into the counter even though they could've easily scanned it in the cart moved it for her if necessary. Really, really unfortunate experience and in the future we will first try Menard's whenever possible - the service I got there recently was like night and day versus this place.

Giorgio 5 years ago

Terrible service. Ordered carpet and installation, installation finally scheduled after 1 month from the order and the carpet arrived with totally wrong color. Still waiting to understand if I will ever get the carpet......avoid them!!! Just taking your money and disappearing

Steven Giron 5 years ago

Huge selection of plants. Well organized. Found everything i needed in the garden center. The app that helps locate items in the store was less than helpful -- wasted a lot of time trying to use it -- and the employees that helped me didn't understand it either.

Amy Chi 14 years ago

Home Depot is never my favorite errand but when you can actually track down an employee, they are very helpful. This location is open until midnight and has a great plant selection in the summer.