The Home Depot

Unicorn Prophetess 10 months ago

This store was a hot mess! It literally looked like a Dollar Tree with power tools. I have never seen it look this trashy in over 20 years. Garbage everywhere, main aisles blocked where I could not get my mobility scooter through. Abandoned appliances and it's cardboard left in main walkways that made them impassable. A caucasian man with hair tied back in a ponytail and a apron that said "store manager" walked past me no less than 3 times and said NOTHING even as I was looking on my phone and trying to find aisle numbers. At least 10 associates walked past me with no contact or offered assistance. If he really was the store manager, I can understand how the associates did not give a damn about customers because they are following his example. The young lady who checked me out didn't even thank me for shopping or tell me to have a nice day. I was a hassle to her because her nails were too long to operate the 'malfunctioning' touch screen. There were so many ADA violations that also were fire code issues. This location is 3 minutes from my house and I still will drive to another location 20 or 30 minutes out of the way for both my personal and professional needs if I can help it. Such a disappointment. I am glad to see the associates like talking to each other because they for darn sure don't like talking to their customers.

Tucker Anderson a month ago

Great location in Cleveland Heights to get supplies. The associates are friendly when helping get materials and the store is well stocked.

Mark Levit 8 months ago

Home Depot used to be the store that stocked everything you’d need for home repairs and remodeling. They also had extremely skilled people working there who could walk you through the steps you needed to take to make those home repairs or remodels. No more… Now you can enjoy a half hour walking through the store trying to find somebody who works there. Then you can tell them what you’re trying to accomplish. Then you’ll hear an awkwardly worded statement about how “that’s not covered in this department. I don’t know anything about that.“ Then, you’ll slowly find the product “they don’t have the size or material” you were looking for, and then for a brief drive back home to log onto Amazon to order. Dammit! I don’t want to buy at Amazon. Even though Home Depot is a national chain, I want to spend my money where my neighbors will benefit. Please, Home Depot, don’t sic Amazon on me!

James Idom a year ago

The home Depot in Cleveland Heights, really showed up for the city of Cleveland today, specifically, the manager T, and the tool and truck rental department. I was looking to donate items for the 42 families that were displaced due to their apartment having an explosion in the city of Cleveland and I needed a large vehicle to transport all the donated items. I asked if they could help me on my venture and T, didn't hesitate for a second. In fact he said yes so fast I wasn't even sure if he had the authority or understood what I was asking. They gave me the vehicle free of charge, to transport various items. Everyone in that rental department went above and beyond and I want to extend a thanks to them. Excellent job showing corporate responsibility and serving the citizens of our great community. You guys are very much appreciated. Thanks a ton.

Annette Miller 7 months ago

My Husband went to the Cleveland Hts store to pick up a product named Jet Snow non-stick polymer, and at that time the worker named Sam would not even look up the product for him, he told him he would have to know the number of the product for him to help, my husband just walked away he asked another worker named Jason he was the manager, and he helped my husband immediately he and another gentleman found the product and they were great, my point is Sam should be sent back into training or this is not the job for him and we are senior citizens, How many customers does Sam do this to in a day. Thank You Jason the Manager and the other worker that helped.