Rental Center at The Home Depot

Corey Biller a month ago

I had a very disappointing rental experience at this Home Depot rental facility. I arrived to pick up a handheld planer and was simply handed the box without any inspection of the tool. Before leaving, I decided to check it myself—and I’m glad I did. The blade was heavily worn, with visible chunks missing, making the tool completely unusable. When I brought this to the employee’s attention, there was zero concern or sense of urgency. I was told the technician was on lunch and wouldn’t be back for 30–45 minutes, with no attempt to offer a solution, replacement, or apology. This lack of basic quality control and customer service is unacceptable, especially for rental equipment that’s supposed to be job-ready. I won’t be renting tools from this location again. Update: after waiting 40 minutes for the technician to finish his burger, he took the planer back to assess it. He did confirm my suspicion that the blade would’ve been ineffective, if not damaging, if used. He went away for another 20 minutes to replace the blade. After that time he came back to let me know they did not have any replacement blades available. TLDR: I stood at the rental counter for an hour and a half and left without the tool I needed.

Isabelle Horning 5 months ago

The gentleman running the tool rental at Home Depot (Wendover ) this evening was super kind and accommodating. Greatly appreciated his help!

Gautam Ramesh 8 years ago

The staff over at Home Depot (Wendover) is excellent. We had rented the truck to transport a few home items and ran over the 10:00 PM store timings. The staff could not have been more courteous and accommodating of us. They held up the store until after we reached (around 10:15 PM) and finished the paperwork with the same smile on their faces! James (Jim), Tiffany and the entire managerial staff (Jessica and Thomas)... thanks and please continue your excellent service!!

Evan Learn 9 years ago

Short an sweet. Had a missing part with a delivery, called in to talk to manager Clint and he was very effective with resolving my issue and offering up a discount for the problem. Also today went in to the tool rental to try and get my mower fixed, Thad helped me get it fixed quickly and showed me how to do it. Will definitely be coming back

Rossi B 8 years ago

Rented a pack and go truck. Employee was extremely professional. Got us in and out very quickly. Return was just as easy. Will definitely return to rent here if needed.