The Home Depot

ashley ackerman-groves 5 months ago

My husband and I went into Home Depot to purchase a refrigerator and had a very disappointing experience from start to finish. At the time of purchase, we specifically asked about both the Veterans discount and any Home Depot credit card discount. We were told by the associate that **both had been discontinued**. The following day, my husband learned this information was incorrect: the Veterans discount is still offered, and instead of a 5% credit card discount, Home Depot now offers **6 months no interest**. He had to call customer service to correct this misinformation. While the representative was helpful, this should never have been necessary. During the purchase, my husband personally typed in our **correct delivery address** himself while assisting the associate. We reviewed the paperwork, completed the purchase, and left assuming everything was accurate. I later received an email confirming delivery for Wednesday (2/4). On the day of delivery, the driver called to confirm the address—and it was **wrong**. This was shocking, given that my husband had entered it directly. We were told the system “suggested” a different address and the associate must have selected it without our knowledge or confirmation. My husband immediately contacted Home Depot and spoke with a supervisor. We were told the address could not be corrected the same day because the ZIP codes were different and that our **only option was to cancel and re-order**. However, the refrigerator we had purchased—already sitting on a truck—was now listed as out of stock in the system, making re-ordering impossible. This entire situation was exhausting, frustrating, and completely avoidable. We took extra steps to be involved in the process to ensure accuracy, yet still ended up with misinformation, a delivery error, and no flexibility to resolve the issue. **Update:** After canceling the order, we went to the Home Depot closest to our new residence (Wesley Chapel) to see if they would sell us a comparable refrigerator and honor the price of the original one, since it was unavailable due to Home Depot’s error. They declined, explaining they did not want a markdown to affect their store’s profit margins and reporting. We were told to go back to the original Home Depot location to resolve it. We then suggested completing the sale over the phone with the original (Buckhead) store to save time and reduce further inconvenience. They were unwilling to do so. At this point, we were extremely disappointed. We were under the impression that Home Depot is a company that prioritizes customer satisfaction and that any location would be willing and able to help repair a situation caused by internal errors. That was not our experience. Ultimately, we left Home Depot, went to Lowe’s, opened a credit card, purchased a discounted refrigerator, and have delivery scheduled for Friday (2/6). It took your competitor to make things right.

NKA Personal 4 months ago

I was doing my seasonal spring shopping for botanicals and found so many great options. I struggled a bit to find the appropriate pots but Milton and another gentleman was so gracious and patient with me as I described what it was that I was looking for. He saw me through to the end and I really appreciated that. Walked out happy!

David Ramirez a month ago

Jeremiah was incredibly attentive and made my experience easy from start to finish. We were looking for specific lumber pieces, and he quickly helped us zero in on exactly what we needed without wasting our time. His customer service was outstanding, friendly, patient, and genuinely focused on making sure we left with the right materials. We really appreciated his professionalism and helpful attitude.

Raphael Ginsburg a month ago

We had a wonderful experience at the Home Depot at Lindbergh yesterday. My wife and I were looking for new patio furniture and the Assistant Manager, Milton, assisted us. Milton went above and beyond to make sure that we had all of our questions answered. He never rushed us , even though we took up a lot of his time trying to make our decision on what to purchase. Milton was so knowledgeable and helpful and we wanted to express our appreciation for his superb service.

Lennox M 2 months ago

I had an excellent experience working with Thomas at the Home Depot in Buckhead. From the moment I approached him, he was knowledgeable, patient, and genuinely eager to help. He took the time to understand exactly what I needed, offered helpful recommendations, and made sure I left confident in my purchase. What really stood out was his professionalism and attention to detail—he didn’t just point me in the right direction, he walked me through options and made sure everything was right for my project. That level of customer service is rare these days. If you’re visiting this location, I highly recommend asking for Thomas. He truly goes above and beyond to take care of his customers.