The Home Depot

Andrew Jones 4 months ago

Management are a disgraceful combination of dishonest and incompetent. The bulk discount on these air filters rang up wrong at the register, and the manager named Daniel lied to my face about it and refused to honor the price, chuckling to himself and telling me I don’t know how it works. I’ve never had an experience like this at a big box store. Not that i always have good experiences of course, but management is usually able and willing to honor advertised pricing. Terrible.

ken dy 7 months ago

DECEMBER 7, 2025. Earlier in the day I remembered something I needed while I was stopped at a red light. Across the street was a Lowe's, so I decided to go there. The employee was helpful in locating the product in their database, but it was only available online. I only had one choice. Go to Home Depot! When I entered the store I was greeted by everyone working at the front desk. I told them what I was looking for, and Itsuki found the item in their database. He walked with me to the isle, and very quickly found exactly what I needed. When he checked me out I realized the price was much less than Lowe's for the identical item. I have shopped at various Home Depots for many years, and have purchased several high end appliances and products over the years. Even though this was not the big sale of the day, Itsuki treated me like it was. He was very knowledgeable, courteous, and professional. Good people who work here + good quality products + a good diverse selection to choose from + good customer service = 5 ⭐⭐⭐⭐⭐ Google Reviews! My words of wisdom are..... Don't waste your time at Lowe's. Go to Home Depot!

Benjamin Jayme a month ago

Please teach your employees about the warranties you so call honor. I have to always speak to a manager but that's how the no questions asked policy goes... I guess...also why did the 2nd employee become rude when I had to again ask for a manager. It took 3 employees to have a no questions ask policy honored. Have the website pulled up. I called the 1800 number also prior to stepping into a store. Next time I'll call before going lol 😂😆 have them inform everyone of warranty that are acceptable with no questions ask.

V G. 2 months ago

A Very pleasant shopping experience today. Mr. Keith in the Paint Department was SO inspiring, helpful, professional and had a GREAT sense of humor. He went ALL out to assist my family and I.

Amanda V 3 months ago

March 12, 10 am. One star for customer service. Had popped in earlier during the week to get some keys made. None of them worked. Called guest services and they said to come in and get refunded. Went back today, explained the situation to the three girls at guest services. One was clearly new, she is excused, she asked another girl what to do. I was told they don't do the refunds on keys because its a kisosk and not home depot. Fair enough. But then, I had to ask no less than 5 times how do I get a refund, while the other two girls got progressively rude and repeated that they dont issue the refunds. Just tell me upfront what I need to do instead of saying, "we dont do that". Its customer service 101 to provide a solution up front. Which they finally said the kiosk has a phone number to call. Walk over to kisosk and the number for Minute Key isn't listed on the machine, as they said. A quick Google search gives you a refund option. Again, Customer Service 101- speak on what you know will provide a solution, dont guess. Ive been in guest services and so I am incredibly respectful of all ages, and maintain composure. There is no reason to be rude to people that are asking questions and relaying what they were told by other staff for clarification.